Refund policy

1. 14-Day No-Questions-Asked Return

Customers in the EU have the legal right to withdraw from their purchase within 14 days after receiving the goods, without providing a reason.

• To exercise this right, you must notify us in writing (email to support@argesteel.com within the 14-day period.
• The item must be returned in its original condition, unused, and with all packaging.
• Unless the return is due to a defect or an error on our part, customers are responsible for return shipping costs.

   

  Exceptions:

  • Personalized or custom-made items are exempt from the right of withdrawal unless they are defective or not as described.

2. Free Return Shipping for These Cases:

We will cover return shipping costs only in the following situations:

(I) Manufacturing Defect

• If the item has a defect due to manufacturing, customers can request a return.
• The item will be evaluated before approval.
• Not covered: Damage due to incorrect use or natural gemstone impurities.

(II) Item Not As Described

• If the item differs from the product description (e.g., wrong material, incorrect specifications).
• Customers must specify which parameter does not match the description.
• Exceptions:
  • Slight color variations due to lighting/display settings.
  • Jewelry images may appear enlarged for detail; customers should check size specifications before ordering.

3. Shipping Issues

• If the package is not received within the expected timeframe, customers should email the Support Center.
• Delivery estimates are based on past orders and may be delayed due to holidays.
  
• Split Shipments:
  • If your order is shipped in multiple packages, some items may arrive separately.
  • Customers should check their tracking information before reporting a missing package.
  • If an item is missing from a split shipment, please contact Support Center for further assistance.

4. Non-Refundable Cases

• Custom-made or personalized items cannot be returned, unless they have a manufacturing defect.
• Items damaged due to misuse, mishandling, or poor maintenance.
• Products exposed to corrosive substances or chemicals (e.g., silver polish, pools, spas).
  

5. Order Cancellation After Shipment

• Once your order has been shipped, it cannot be canceled.

• If you no longer want the item, you must receive the package first, then request a return under this policy.

• Standard returns (no defect) require the customer to cover return shipping.

• Returned items showing signs of wear, damage, or missing parts may lead to a partial refund or rejection of the return.

6. Return Steps

• Customers must email support@argesteel.com within 14 days of receiving the item.
• Email subject: [Order Number] Refund Application.
• The email should include:
  • Reason for return (with photos/videos if applicable).
• Items must be returned in original packaging or a secure box with padding.
• Refunds will be processed within 3 working days after confirmation of the returned goods.

7. Operator Information

Argesteel
Owner: Olena Hil
Business Address: Saarstraße 21, 38440 Wolfsburg, Germany

Contact:
📧 Email: support@argesteel.com
📞 Phone: +49 178 5449 239

Business Status:
Registered small business in accordance with §19 UStG (Value Added Tax Act) — VAT not charged.

Responsible Authority:
Stadt Wolfsburg – Gewerbeamt