Refund policy

1. 14-Day No-Questions-Asked Return

  • Customers can return an item within 14 days after receiving it for a full refund.
  • The item must be returned in its original condition.
  • Custom-made or personalized items are non-refundable unless defective.

2. Free Return Shipping for These Cases:

(I) Manufacturing Defect
  • If the item has a defect due to manufacturing, customers can request a return.
  • The company will evaluate the defect before approving the return.
  • Not covered: Damage due to incorrect use or natural gemstone impurities.
(II) Item Not As Described
  • If the item differs from the product description (e.g., wrong material, incorrect specifications).
  • Customers must specify which parameter does not match the description.
  • Exceptions:
    • Slight color variations due to lighting/display settings.
    • Jewelry images may appear enlarged for detail; customers should check size specifications before ordering.

3. Shipping Issues

  • If the package is not received within the expected timeframe, customers should email the Support Center.
  • Delivery estimates are based on past orders and may be delayed due to holidays.
  • Split Shipments:
    • If your order is shipped in multiple packages, some items may arrive separately.
    • Customers should check their tracking information before reporting a missing package.
    • If an item is missing from a split shipment, please contact Support Center for further assistance.

4. Non-Refundable Cases

  • Custom-made or personalized items cannot be returned, unless they have a manufacturing defect.
  • Items damaged due to misuse, mishandling, or poor maintenance.
  • Products exposed to corrosive substances or chemicals (e.g., silver polish, pools, spas).

5. Order Cancellation After Shipment

  • Once your order has been shipped, it cannot be canceled.

  • If you no longer want the item, please wait to receive the package, then email us to request a return.

  • You will need to ship the item back to us in its original condition for the refund process to begin.

6. Return Steps

  • Customers must email support@argesteel.com within 14 days of receiving the item.
  • Email subject: [Order Number] Refund Application.
  • The email should include:
    • Reason for return (with photos/videos if applicable).
  • Items must be returned in original packaging or a secure box with padding.
  • Refunds will be processed within 3 working days after confirmation.