Shipping policy

Shipping Policy
Last Updated: [19.09.2025]

1. General Shipping Information

At Argesteel, we aim to provide fast and reliable shipping to our customers worldwide.
Shipping times and costs vary based on location, selected shipping method, and order processing time.

Please review the details below to understand our shipping process.

2. Order Processing

  • Orders are processed within 1-3 business days (excluding weekends and holidays).

  • Personalized jewelry requires a production time of 7–15 business days before shipping. (Complex styles excluded – these may take longer.)

  • You will receive a confirmation email once your order has been shipped, including tracking details (if applicable).

3. Shipping Methods & Delivery Estimates

We offer the following shipping options:

Shipping Method Estimated Delivery Time Cost
Standard Shipping     5–15 business days     €5.99 
Express Shipping     1–5 business days     Varies by location
Free Shipping     Orders over €80     FREE

 

Regions Covered: United Kingdom, United States, Canada, New Zealand, Germany, Italy

Note: For personalized jewelry, add the 7–15 day production time to the delivery estimate. Delivery times may also be affected by customs processing, carrier delays, and public holidays.

4. International Shipping

  • We currently ship to the following regions: UK, US, Canada, New Zealand, and the EU.

  • To maintain exceptional craftsmanship and fair pricing, certain personalized or made-to-order pieces are produced and fulfilled by our trusted manufacturing partners in China. These partners meet Argesteel’s quality and ethical standards.

    All import duties, customs fees, and taxes are already covered by our fulfillment partners at the point of shipment. Customers will not be charged any additional import or customs fees upon delivery. This ensures a transparent and hassle-free shopping experience for every order.

5. Split Shipments

  • If your order includes multiple items, they may be shipped separately for faster delivery.

  • You will receive tracking information for each package.

  • If an item is missing from a split shipment, please check your tracking details before contacting support.

6. Shipping Delays & Issues

While we strive to meet delivery estimates, delays may occur due to:

  • High demand during peak seasons.

  • Customs inspections or government regulations.

  • Carrier issues beyond our control (e.g., weather disruptions, strikes).

If your package has not arrived within the expected time frame, please contact our Support Center at support@argesteel.com.

7. Lost or Stolen Packages

  • Once an order has been shipped, we are not responsible for lost or stolen packages.

  • If your package is marked as "Delivered" but you did not receive it, check with neighbors, your local post office, or the shipping carrier.

  • If you believe your package was stolen, we recommend filing a claim with the carrier and contacting our support team for assistance.

8. Address Accuracy & Undeliverable Packages

  • Please ensure your shipping address is correct before placing an order.

  • If a package is returned due to an incorrect or incomplete address, we may charge a reshipment fee.

  • We are not responsible for failed deliveries due to incorrect address details provided by the customer.

9. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.

  • You can track your order through our website or the carrier’s tracking page.

10. Contact Us

If you have any questions about shipping, please contact us at:
📧 support@argesteel.com

11. Operator Information 

Argesteel
Owner: Olena Hil
Business Address: Saarstraße 21, 38440 Wolfsburg, Germany

Contact:
📧 Email: support@argesteel.com
📞 Phone: +49 178 5449 239

Business Status:
Registered small business in accordance with §19 UStG (Value Added Tax Act) — VAT not charged.

Responsible Authority:
Stadt Wolfsburg – Gewerbeamt