Shipping Overview

We ship worldwide from multiple warehouse locations. Standard items are processed within 1–3 business days of payment confirmation.

Personalized and custom-made items (engraved, name, or made-to-order pieces) require 1–7 business days of production before dispatch. Orders placed on weekends or public holidays are processed on the next business day.

Delivery Times

Estimated delivery times after dispatch:

Region	Standard Shipping	Express Shipping
Germany	5–10 business days	3–5 business days
European Union	7–14 business days	5–8 business days
United States & Canada	10–18 business days	7–12 business days
Rest of World	12–25 business days	8–15 business days

Delivery times are estimates only. Actual delivery may vary due to customs processing, carrier delays, public holidays, or circumstances beyond our control.

Shipping Costs

Free standard shipping worldwide

Shipping Carriers

Depending on your location and the warehouse your order ships from, orders are sent as tracked shipments with DHL / Deutsche Post or a tracked international carrier. Final delivery is handled by your local postal service — for example Deutsche Post/DHL in Germany, USPS in the United States, Canada Post in Canada, Royal Mail in the United Kingdom, or Australia Post in Australia. The carrier handling your order and your tracking number are shown in your shipping confirmation email.

Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update after dispatch.

Split Shipments

Orders containing multiple items may be shipped from different warehouses and arrive in separate packages. If part of your order is missing, please check all tracking numbers provided in your shipping confirmation before contacting us.

Customs, Duties, and Taxes

For deliveries outside the European Union, your order may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in our prices or shipping costs. We have no control over customs processing times, which may delay delivery.

Incorrect Address

Please ensure your delivery address is correct at checkout. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address provided at the time of order. If you notice an error, contact us immediately at support@argesteel.com — we can only make changes before the order has shipped.

Lost or Delayed Packages

If your order is significantly delayed or appears lost, please contact us at support@argesteel.com and we will assist you in investigating with the carrier. If a package is confirmed lost in transit, we will send you a free replacement or issue a full refund — see our Return & Refund Policy. We recommend waiting until the estimated delivery window has fully passed before contacting us, as international shipments can occasionally experience longer transit times.

Contact

Argesteel, Inh. Olena Hil
📧 support@argesteel.com
📞 +49 151 7053 6878
Saarstraße 21, DE, 38440 Wolfsburg, Germany