Last updated: 21 September 2026

Shipping Overview

Standard items are dispatched within 1–3 business days of payment confirmation. Personalised and custom-made pieces (engraved, name or made-to-order items) are produced to your specification and need 1–7 business days of production before dispatch. Orders placed at weekends or on German public holidays are processed on the next business day.

Where We Ship

We currently deliver to 25 countries.

Europe: Germany, Albania, Austria, Belgium, Czechia, Denmark, Estonia, France, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland and the United Kingdom.

Rest of world: Australia, Canada, New Zealand, the United Arab Emirates and the United States.

If your country is not on this list, we are not able to deliver there yet.

Delivery Times

Estimated delivery after dispatch:

Germany: 5–7 business days

Rest of Europe, United Kingdom, Switzerland, Norway: 5–11 business days

United States, Canada, Australia, New Zealand, United Arab Emirates: 6–20 business days

These are estimates, not guarantees. Actual delivery may vary with customs processing, carrier delays, public holidays and other circumstances outside our control. Production time for personalised items is additional to the figures above.

Shipping Costs

Standard shipping is free on every order to the countries listed above. There is no minimum order value and no charge added at checkout. We do not currently offer a paid express service.

Carriers and Tracking

Orders are sent as tracked shipments. Final-mile delivery is handled by your national postal or courier service — for example Deutsche Post/DHL in Germany, USPS in the United States, Canada Post in Canada, Royal Mail in the United Kingdom or Australia Post in Australia. The carrier and your tracking number are shown in your shipping confirmation email. Please allow 24–48 hours after dispatch for tracking to begin updating.

Orders in More Than One Parcel

An order containing several items may be sent as more than one parcel, and the parcels can arrive on different days. If something appears to be missing, please check every tracking number in your shipping confirmation before contacting us.

Customs, Duties and Taxes

Orders to destinations inside the European Union are shipped within the EU, so no customs duties or import taxes apply. For deliveries outside the EU — the United Kingdom, Switzerland, Norway, the United States, Canada, Australia, New Zealand and the United Arab Emirates — your order may attract customs duties, import taxes or handling fees set by the destination country. These charges are the customer's responsibility, are not included in our prices or shipping costs, and we have no control over how long customs processing takes.

Incorrect Address

Please make sure your delivery address is correct and complete at checkout. We cannot accept responsibility for delays or failed delivery caused by an incorrect or incomplete address. If you spot a mistake, email support@argesteel.com immediately — we can only make changes before the order has been dispatched.

Lost or Delayed Packages

If your order is significantly delayed or appears to be lost, email support@argesteel.com and we will open an investigation with the carrier. If a parcel is confirmed lost in transit we will send a free replacement or issue a full refund, whichever you prefer — see our Return & Refund Policy. Please wait until the estimated delivery window has fully passed before contacting us, as international shipments occasionally take longer.

Contact

Argesteel, Inh. Olena Hil

Saarstraße 21, 38440 Wolfsburg, Germany

Email: support@argesteel.com

Phone: +49 151 7053 6878 (business identification only — please use email for support)