Hollow Heart Name Necklace – Customizable Silver 925 Romantic Gift

Returns Policy

We want you to love your jewelry from Arge Steel. If something isn’t right, you can return most new, unused items within 14 days of delivery for a full refund.

Please note: Personalized or custom-made items (such as engraved names, initials, dates, or birthstones) are crafted just for you and are non-refundable unless there’s a confirmed manufacturing defect.

Free return shipping is offered in the following cases:

• Manufacturing Defect: If there’s a quality issue due to production. We’ll review your photos or video to confirm the issue.
• Item Not As Described: If the product received doesn’t match the description (e.g., incorrect material or specs). Please note: slight color differences and enlarged photos for detail do not qualify.

To start a return, simply email us at support@argesteel.com within 14 days of receiving your order. Be sure to include your order number, a short explanation, and photos or video (if needed). We’ll guide you through the next steps.

Once we receive and inspect the return, we’ll process your refund within 3 business days. Please allow additional time for your bank or payment provider to complete the refund.

Returns are not accepted if:

• The item is personalized or custom-made (unless defective)
• It has been damaged by misuse, improper care, or exposure to chemicals (like perfume, silver polish, pool water)
• It shows signs of wear or has been altered

Already shipped your order?

Once an order has shipped, it can’t be canceled. If you no longer want the item, simply wait for delivery and follow the return process above.

For full details, please see our Refund Policy.

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Shipping

We offer worldwide shipping through trusted carriers. Delivery times are based on the item’s availability, your location, and the shipping method you choose.

In some cases, items may arrive in separate packages. Please check your tracking links before reaching out.

Shipping costs are calculated at checkout and are based on total package weight. Our system automatically rounds up to the next full pound, as required by shipping carriers.

If you need help with a delayed or missing package, just email us at support@argesteel.com — we're here to help!

✨ Customization Information You can personalize this jewelry with your name, initials, a special date, or a meaningful word. Each piece is made to order and crafted with care to reflect your unique story. Please double-check all customization details before placing your order. 📌 Important Policy Notice Custom-made or personalized items are non-refundable and non-returnable, as they are produced specifically for you. This includes any jewelry featuring engraving, initials, names, numbers, birthstones, or other custom elements. Refunds or exchanges are only accepted in cases of proven manufacturing defects. Damage caused by misuse, exposure to chemicals (such as silver polish, perfumes, or pool water), or improper storage is not covered under our return policy. Items that show visible signs of wear or have been altered by third parties are also not eligible for return. For full details, please review our Return Policy.